Information and Technical Support

Contents - Open the Help file for this application.

Contact Technical Support - View the Keysight Technical Support page at www.keysight.com/find/ContactUs to contact your local Keysight Call Center.

If you are having problems connecting your instruments to PathWave BenchVue application, be sure to review Troubleshoot Instrument Connections for some troubleshooting hints and suggestions.

My Support ID - A computer's Support ID (also known as Host ID) is a unique identifier used to associate a software license to a particular computer on a network (has the form "PCSERNO,SF12345678"). You may need your Host ID to activate any software licenses that you have purchased (see Application License Purchased Separately). To copy the Support ID to the Windows clipboard, click the "Copy All to Clipboard" button.

My Support Subscriptions - View the status of your support subscriptions. Each software license includes free software updates and support for the specific instrument application for the duration of your support subscription. A perpetual license includes software updates and support for the first year, after which support can be renewed annually for a fee. A subscription-based license includes software updates and support through the term of the license. The time-bound aspects of the perpetual license (license does not expire) and the subscription-based license (license expires after limited time) start at the time you add the software license to your Keysight Software Manager (KSM) profile.

License Management - View the license status, activate licenses for the application, request a free trial license, or quick access for purchasing a license. For more information, see Application License Purchased Separately. (Premium Installer)

What's New - View a summary of new features in this software revision.

Supported Models - View a list of oscilloscope models supported by this application.

About - View this application's software revision and copyright information.